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How bdkki Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account securely — your contact details, payment method records such as bKash or Nagad wallet IDs, and device session data.

Data collected only for account operationsbKash, Nagad, Rocket wallet records kept securelyYou can request access or deletion at any timeNo data sold to third partiesPolicy applies across mobile and desktop sessions

Explore the Lobby Read FAQ

What We Collect and Why We Keep It

bdkki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when creating your account — your name, email address, phone number, and the wallet identifier you use for deposits and withdrawals via bKash, Nagad, or Rocket. When you make a payment, a transaction reference is logged against your account so

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our team can verify and reconcile any query you raise through support. We also collect device and session data automatically: your browser type, operating system, and the pages you navigate within your session. This helps us detect unusual login activity and keep your account secure. Cookies
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are used to maintain your logged-in state across pages — you can control cookie preferences through your browser settings, though disabling them may affect how certain account features load. We do not store your full wallet PIN or bank credentials at any point. Retention periods vary
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by data type: account identity records are held for as long as your account remains active, and transaction logs are retained for the period required under applicable financial record-keeping obligations. Your use of this platform and the handling of your data depends on your local law
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and the eligible regions in which our services are available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold on your account, request a correction, or ask us to delete records linked to your bKash, Nagad, or Rocket wallet, our support team handles these requests directly. You do not need to go through a third party — contact us through any of the channels below and include your registered phone number so we can verify your identity before acting on the request.

Live Chat Open the chat icon from any page on your account. Our team picks up privacy queries here and will confirm receipt of your request with a reference number.

Email Support Send your data request to our support email address listed in your account settings. Include your registered phone number and the wallet type — bKash, Nagad, or Rocket — for faster identity checks.

Account Help Centre Log in, go to Account Settings, and select the Privacy Request option. From there you can submit a structured request for data access, correction, or deletion without leaving the page.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

Every account on bdkki is protected by SSL encryption across all connections, whether you are depositing via bKash on your phone or accessing your transaction history on a desktop browser. We do not share your personal data with advertisers. Third-party service providers who support our payment processing or fraud detection are bound by data-handling agreements that restrict how they may use your information.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Any change to your linked bKash, Nagad, or Rocket wallet also triggers a re-verification step before it takes effect.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your preferred deposit method. You can clear or block cookies through your browser; this will log you out of your current session.

Data Retention Policy

Active account records are kept while your account is open. If you close your account, identity and transaction data is held only for the period required by applicable financial obligations, then deleted from live systems.

Requesting Changes

Submit a written request via live chat or the Account Settings privacy form. We verify your identity against your registered phone and wallet ID, then process the request within the timeframe set out in our response.

Common Questions About Your Privacy at bdkki

These questions come up regularly when account holders want to understand how their data is handled. If your question is not covered here, use the live chat or the privacy request form in Account Settings to get a direct answer from our support team.

We collect your name, phone number, email address, and the wallet ID you use — bKash, Nagad, or Rocket. Device and session data is also logged automatically to help us detect unusual activity on your account.

No. Your wallet identifiers are used only to process your deposits and withdrawals. We do not sell, rent, or share your payment data with advertisers or unrelated third parties under any circumstances.

Log in, go to Account Settings, and use the Privacy Request form. Alternatively, contact us via live chat with your registered phone number. We verify your identity before processing any data access request.

Yes. Submit a deletion request through the Account Settings privacy form or via email. Some records linked to financial transactions must be retained for a legally required period before full deletion can occur.

Account identity records are kept while your account is active. Transaction logs — including bKash, Nagad, and Rocket payment references — are retained for the period required under applicable financial record-keeping obligations.

We use session and functional cookies. You can disable them in your browser settings, but doing so will end your logged-in session and may affect how your account page loads on your next visit.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bdkki Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Account Security

Cookie Management

Data Retention Policy

Requesting Changes

Common Questions About Your Privacy at bdkki

01 What personal data does bdkki collect when I open an account?

02 Does bdkki share my bKash or Nagad wallet details with anyone?

03 How do I request a copy of the data bdkki holds on me?

04 Can I ask bdkki to delete my data?

05 How long does bdkki keep my account and payment records?

06 Does bdkki use cookies, and can I turn them off?

Privacy Policy

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